FAQ

Shipping rates and delivery times

Available Shipping Areas

We ship to most countries worldwide.

For specific inquiries about other locations, please contact us.

Shipping Fee

The shipping cost for Cambodia, China, Hong Kong, Indonesia, Macao, Malaysia, Mongolia, Philippines, Singapore, South Korea, Taiwan ,Thailand and Vietnam will be ¥2,500 flat.

Shipping to other countries will be ¥5,000.

Please note that customers are responsible for the payment of customs duties on imported goods and taxes specified by each country (VAT, etc.) on arrival of your order.

Shipping Company

FedEx

Item Delivery

Usually, items are shipped within five (5) days after orders are received (excluding Saturdays, Sundays, national holidays and New Year holidays).
Please be aware that delivery dates cannot be selected.

Combined Shipping of Items

Separate orders will be shipped separately. Please be aware that multiple orders cannot be shipped collectively. 

ORDERS

Lineup of Items

CDG E-SHOP will change its lineup of items once a month.

Please be aware that aside from the once-a-month change, we will also add items from our inventory to the lineup without any prior notice.

Purchase Limits

Please be aware that for some items, there may be a purchase limit per customer.

Shopping Cart

Due to system specifications, even when an item has been put in a cart, its availability will not be ensured until finalizing purchase procedures.
Because multiple customers can put items in their shopping carts at the same time, please be aware that when other customers finalize their purchase procedures before you, stock may have run out by the time you start to finalize your purchase. 

Completing Orders

When you have completed an order, a confirmation email will be sent to the e-mail address you have registered.
Please make sure to save this e-mail, which will contain the details of your order and your order number.
A problem may have occurred if you do not receive an email confirmation after placing your order. In such case, please contact us through CONTACT on the menu

Cancellations

Please be aware that the cancellations of items are not accepted, once orders have been placed.

Gift Wrapping

Free gift wrapping is available for any order by selecting Gift Wrapping on each page.
Tissue paper marked with our logo is used for wrapping. Please be aware that we will not provide delivery slip and pricing tag with our wrapping.

Returns Policy

Returns and Exchanges

Returns or exchanges at the customer’s convenience are not accepted.
However, returns or exchanges for items with initial defects or that have been sent by mistake will be accepted, provided all of the following requirements are met.

・The customer contacts the Company through CONTACT on this site within seven (7) days of the item being delivered.
・The item has not been used and its tags are still attached.
・All accessories and the statement of delivery are provided.

When the customer has returned the item by following the Company’s  designated procedure, the item will be exchanged for a correct one. Please note that it will not be possible to exchange the item for a different item, color or size.
A refund will only be given if the item is out of stock.
If there is any problem with an item that you have purchased at a physical store, inquiries should be made directly to that store.

Return and Exchange Procedures 

Within seven (7) days of receiving delivery, please contact us through CONTACT on this site, making sure to provide your order number, name, address, and telephone number. Please be aware that if you do not contact us in advance, your return or exchange request may be declined.
After we have received your details through CONTACT, we will send you information on how to return the item.

Refunds

For purchases made by credit card, we will initiate refund procedures by contacting the credit card company, after we have received the returned item. Please be aware that it may take time for you to receive your refund, depending on how each credit company handles refund procedures. Please contact your credit card company if you have any questions regarding the amount of the refund posted on your statement.

Terms and conditions

Introduction

COMME des GARÇONS Co., Ltd. (hereinafter referred to as “the Company”) stipulates the following terms of use (hereinafter referred to as “the terms”) for the services provided by cdgcdgcdg.com (hereinafter referred to as “the services”), the site that the Company operates (hereinafter referred to as “the site”).

Scope and Revision of the Terms

The terms shall apply to everyone making use of orders, registrations, and information and services provided when utilizing the services (hereinafter referred to as “the users”).
The Company shall be able to revise and update all or part of the terms without prior notice and without obtaining the consent of the users.In the event that the terms are revised, only the revised versions shall apply to the users.

Ordering Items

For orders made through the site, after clicking “PLACE ORDER,” the user will be automatically redirected to “YOUR ORDER IS CONFIRMED” page, and an expanded “YOUR ORDER IS CONFIRMED” page will be displayed on the screen, indicating that a sales contract for the relevant item(s) has been recognized as being finalized between the Company and the user. Therefore, changes or cancellation of the item(s) ordered by the user shall not be accepted after this page is displayed.

Depending on your device or usage condition, you may not be redirected to “YOUR ORDER IS CONFIRMED” page. However, if order of the relevant item(s) can be confirmed from your User Account as having been finalized, your order will be regarded as complete.

When you have completed an order, a confirmation email will be automatically sent to your e-mail address. However, depending on the security program applied to your emails, you may not be able to receive our confirmation email. If you do not receive an email confirmation after placing your order, please inquire us through CONTACT to confirm that your order has been accepted and completed.

Although it is intended that the photographs of items posted on the site show the exact colors, designs, etc., of the actual items as accurately as possible, please be aware that there may be some differences, depending on the users’ viewing environments and devices.

Regarding availability of stock, an item may not be available in exceptional cases, such as when multiple customers order the same item at the same time. If stock availability cannot be guaranteed, refund procedures will be taken immediately. (Because refunds will be made through credit card companies, the time required to receive refunds will differ depending how refunds are handled by each credit company) 
Please be aware that for some items, there may be a purchase limit per customer.
Moreover, if, in connection with the use of the services, any of the following apply or the Company deems that they apply, the Company shall be able to cancel or release the sales contract and take other appropriate measures. The Company shall accept no liability whatsoever for any damage, loss, disadvantage, etc., occurring in connection with the cancellation or the like of the sales contract.

1) It becomes evident that the user had violated the terms, etc., in the past.
2) It becomes evident that false representations and incompletions exist in the user’s information.
3) There is uncertainty concerning the user’s fulfillment of obligation.
4) The user has engaged in illicit purchase and sale (such as purchasing items to resell them or otherwise make a profit or misrepresenting themselves as a third party, etc.) or the Company has deemed it such.

Payment Methods

The amount paid for items, etc., will be the total of the purchase price of the items, etc., which will include the shipping fee. Please note that customers are responsible for the payment of customs duties on imported goods and taxes specified by each country (VAT, etc.) on arrival of your order.
The method of paying for items, etc., purchased through the services shall be limited to the use of credit cards in the user’s name (VISA, MasterCard, AMEX, Diners and Discover)
For payment by credit card, members shall be subject to the terms stipulated in the separate contracts between members and credit card companies. Should a dispute arise between a member and a credit card company in connection with the use of a credit card, said member and the credit card company shall be responsible for resolving said dispute.

Shipping of Items

Usually, items are shipped within five (5) days after orders are received (excluding Saturdays, Sundays, national holidays and New Year holidays). Items will be delivered by FedEx. Please be aware that delivery dates cannot be selected.
The shipping cost for Cambodia, China, Hong Kong, Indonesia, Macao, Malaysia, Mongolia, Philippines, Singapore, South Korea, Taiwan ,Thailand and Vietnam will be ¥2,500 flat. Shipping to other countries will be ¥5,000.
Separate orders will be shipped separately. Please be aware that multiple orders cannot be shipped collectively, even if shipments are forwarded to the same address.
The Company shall bear no responsibility whatsoever for any damage to or loss of items occurring during shipping.
When items ordered cannot be delivered due to the customer’s own reasons (such as long-term absence or incorrectly typed forwarding address, or customer’s refusal to accept delivery,) or if the customer fails to accept the shipment within the courier’s storage period (7 days from the delivery date), the Company will contact the customer for confirmation at that point. If we are unable to contact the customer, we will take procedures to cancel said order. Also please note that we may not be able to accept future orders from said customer.

Returning and Exchanging Items

The Company does not accept returns (refunds) or exchanges of items that the user has ordered through the services.
However, the Company will accept returns or exchanges only for items with defects or that have been sent by mistake, provided all of the following requirements are met.

1) The customer contacts the Company through CONTACT on this site within seven (7) days of the item being delivered
2) The item has not been used, and its tags are still attached.
3) All accessories and the statement of delivery are provided.

After contacting the Company, the user shall enclose the relevant item, tags, accessories, statement of delivery and return them to the Company following the Company’s instructions. Information on how to return the item will be sent to you after we have received your request through CONTACT. After the Company has confirmed the returned item and deems that the item has a defect or was sent by mistake, such item will be exchanged with the correct item. Please note that it will not be possible to exchange the item for a different item, color or size.
A refund will only be given if the item is out of stock and therefore, is not available. 
If there is any problem with an item that you did not order from the site but purchased at a physical store, please request said store to handle returns or exchanges.

Disclaimer

In the following cases, the Company shall not bear any responsibility whatsoever for damage occurring from system interruption, delay, discontinuation, data loss, and damage caused by illegal access to data owing to difficulties with communication lines or computers, or various problems resulting from computer viruses and the like.

1) When natural disaster, such as a fire, earthquake , flood, lightning, heavy snow or the like occurs.
2) When social instability such as war, civil war, terrorism, riots, civil commotion or the like occurs.
3) The Company was unable to receive appropriate service from the telecommunications companies, shipping companies, or providers it has contracts with.
4) Circumstances occurred that made it technically impossible for the Company to function.

Prohibited Acts

In utilizing the services, the users shall be prohibited from performing the following acts.
If it becomes evident that a user has performed the following acts, the Company may, at its discretion, cancel orders made by the user and refuse to provide the services thereafter.
When it becomes evident that there was such a prohibited act, and as a result, damage occurs to the Company or a bona fide third party, the relevant user shall bear all liability and responsibility for the damage that occurred and shall be liable for compensation.

1)Acts in violation of public order and morals, acts in violation of other laws and ordinances, and acts that are causes of such concern
2)Acts of false declarations made at the start of using the services
3)Acts to utilize the services for commercial purposes
4)Acts to duplicate, sell, publish, distribute, or make public any content procured through the services or similar acts
5)All acts of infringement on the intellectual property rights of the Company or third parties in using the services and acts that are causes of such concern
6)Acts to intentionally exploit, misuse, delete or falsify information of the Company or third parties through the illicit use of the services and related systems

7)Other acts, notwithstanding the foregoing, that the Company deems to be illegal, inappropriate or irrational

Accounts

To place orders using the services, it is necessary to create an account by following the Company’s prescribed methods.
The Company shall confirm registration of your account when  you click SUBMIT to create a new account from LOGIN.  Minors will not be able to create accounts without the advance consent of a qualified legal representative. When there is an order for an item from a minor’s account, such order will be regarded as having obtained the consent of the minor’s guardian. The user shall be responsible for carefully managing and storing account information, including passwords. The account information must not be assigned, bought or sold, transfered, lent, disclosed or leaked to third parties. The user shall bear sole responsibility pertaining to maintaining confidentiality and security in connection with his/her own account and all activity generated with it. The user shall be deemed to have consented to immediately notifying the Company of any problems pertaining to the security of the user’s own account. The Company shall bear no responsibility whatsoever for damage attributed to the illicit use of the user’s own account.
If any of the following items apply, the Company shall not approve the relevant registration.

1) It becomes evident that the applicant for member registration had committed some form of violation, etc., of the terms pertaining to the services the Company provides in the past and the matter was disposed of by canceling member registration or the like;
2) It becomes evident that the application of the applicant for member registration contains falsified items;
3) It becomes evident that the applicant for member registration had failed to fulfill the payment of fees, etc., for some service the Company provided in the past; or items and such were undeliverable for a long period of time for no rational reason; or a return or exchange was refused or there was some other default of obligation;
4) It becomes evident that the applicant performed an act in the past that was in violation of the terms (a prohibited act), or else
5) The Company rationally deems that the approval of registration would be inappropriate in terms of the operation and management of the services.

Users wishing to delete accounts shall be able to do so at any time. Please contact the Company through CONTACT on this site. Account qualification will be forfeited when the Company receives a request for the deletion of a user’s account.

Handling of Personal Information

The Company shall handle members’ personal information that it has acquired in connection with the use of the services in accordance with the separately established Personal Information Protection Policy.
Intellectual Property Rights and Copyrights
All intellectual property rights for the content provided through the services shall belong exclusively to the Company.
The Company shall immediately take legal action if, irrespective of the purpose, acts prohibited by domestic and overseas copyright laws and other laws and regulations are discovered, such as unauthorized duplication, unauthorized republication, and unauthorized secondary use of the Company’s content.
Should any dispute arise with a third party because of the user’s violation of the terms, the user shall bear the responsibility and expense of resolving the dispute and shall not subject the Company to any damage, loss, disadvantage or the like.

Governing Law and Court of Jurisdiction

Japanese law shall be the governing law pertaining to the use of the site and sales contracts for items. Should the need for litigation arise between the Company and a user in connection with the terms, the Tokyo District Court shall be the exclusive court of jurisdiction.

Privacy Policy

Comme Des Garçons Co., Ltd. (hereinafter referred to as “the Company”) complies with various global privacy laws, including the General Data Protection Regulation (GDPR), in operating the Company’s CDG e-shop and handling the personal information of customers who use the cdgcdgcdg.com website (hereinafter referred to as “the Site”). This Privacy Policy stipulates the policies on the use, management, and protection of information collected from customers who use the Site.

COLLECTION OF PERSONAL INFORMATION

The Company shall collect the following personal information from customers using our Site:

1)Information related to account creation and product purchases:
Names, addresses, telephone numbers, email addresses (only email addresses for customers subscribing to our newsletter), company names (optional), credit card information, and other payment-related information.
2)Information on terminals used by customers and information acquired using cookies, etc.
Information on Internet connections, IP addresses, equipment types, operating systems, platforms, location data, browser types and versions (including plugins used by customers), time zone settings, etc.

PURPOSE OF USING CUSTOMER INFORMATION

The Company shall collect and use customer information for the following purposes:

・For packaging and shipping items
・For payment procedures of items purchased
・For sending out email newsletters
・For responding to various inquiries, request for returns, etc.
・For investigating and analyzing marketing data

LEGAL BASIS FOR PROCESSING PERSONAL INFORMATION

The Company processes personal information based on the following legal grounds:

Contractual Necessity: Processing necessary for the performance of a contract to which the customer is a party.
Legitimate Interests: Processing necessary for the purposes of legitimate interests pursued by the Company, except where such interests are overridden by the interests or fundamental rights and freedoms of the customer.
Consent: Processing based on the customer’s consent (which can be withdrawn at any time).
Legal Obligation: Processing necessary for compliance with a legal obligation to which the Company is subject.

PROVISION OF PERSONAL INFORMATION TO THIRD PARTIES

The Company does not provide personal information to third parties except as permitted by applicable privacy laws.

OUTSOURCING OF HANDLING OF PERSONAL INFORMATION

The Company may outsource operations related to the handling of personal information to external parties within the necessary scope for achieving the aforementioned purposes. In such cases, the Company will ensure that personal information is adequately protected by carefully selecting reliable outsourced parties and concluding appropriate business transfer agreements, and by implementing appropriate supervisory measures.

DISCLOSURE AND CORRECTION OF PERSONAL INFORMATION

Customers have the right, under various privacy laws (such as GDPR, CCPA, etc.), to request disclosure, correction, and deletion of their personal information. To exercise these rights, customers should:

1. Access and Correction: Customers can click "ACCOUNT" to correct or add, their personal information at any time.
2. Deletion: Customers who wish to delete their information should click "CONTACT" and request deletion. Modifications and deletions of information can only be made by the customers themselves or their representatives (delegated parties, parental authorities, or legal representatives).

The Company will promptly respond to requests for disclosure or correction in compliance with applicable privacy laws. Customers will be notified of the result of their request for correction.

USE OF COOKIES

The Company uses cookies to distinguish customers from other Site users. Cookies are small text files composed of characters and numbers stored on customers’ browsers or hard drives. Cookies contain information transferred to customers’ computer hard drives. The use of cookies allows the Company to provide a better browsing experience and improve the Site. Cookies cannot be used to identify customers. Customers can block cookies by setting their browsers to disable some or all cookies. However, customers using browsers set to disable all cookies may not be able to access all or parts of the Site.

DATA TRANSFERS

The Company may transfer personal information internationally. Such transfers will be made in compliance with GDPR and other applicable laws, with appropriate safeguards in place.

DATA RETENTION

The Company retains personal information for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, and reporting requirements. For detailed retention periods for different types of personal data, please contact the Company.

SECURITY OF PERSONAL INFORMATION

The Company implements appropriate technical and organizational measures to protect personal data from unauthorized disclosure, use, alteration, or destruction. Access to personal data is limited to employees, agents, or contractors who have a business need to know. Service providers are required to adhere to strict data privacy requirements.

RIGHTS UNDER PRIVACY LAWS

Customers have the following rights under various privacy laws (such as GDPR, etc.):

1. The right to access the personal data held about them.
2. The right to request correction of inaccurate or incomplete personal data.
3. The right to request the deletion of personal data under certain conditions.
4. The right to receive personal data in a structured, commonly used, and machine-readable format.
5. The right to object to or restrict the processing of personal data under certain conditions.
6. The right to object to direct marketing.
7. The right to object to processing based on legitimate interests.
8. The right not to be subject to automated decision-making, including profiling.

To exercise these rights, customers should contact the Company via [CONTACT INFORMATION]. The Company will respond to legitimate requests within one month.

CONTACT INFORMATION

For requests for disclosure, correction, cancellation of use of personal information, or any questions, comments, or concerns, please contact the Company via the "CONTACT" section on the Site.

MODIFICATION OF THE PRIVACY POLICY

The Company may update this Privacy Policy as necessary. Where legally required, significant changes will be notified to customers.

Last updated: Jun 6 2024